Last updated: August 7, 2026
Eisela ("Eisela", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, or communicating with us.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our online store.
When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect information such as:
Your name
Email address
Phone and WhatsApp number
Billing and delivery address
Order and purchase information
Payment-related information
Communications with our customer support team
Device and browser information
IP address
Website activity and interactions
Cookies and similar technology data
For Cash on Delivery orders, we may use your phone number or WhatsApp number to confirm your order before dispatch.
We may use your personal information to:
Process and fulfill orders
Confirm Cash on Delivery orders
Arrange shipping and delivery
Provide order updates
Process returns, exchanges, and refunds
Respond to customer service requests
Detect and prevent fraudulent or suspicious orders
Improve our website, products, and customer experience
Maintain store security
Comply with applicable legal obligations
Send marketing communications where permitted and where you have provided any consent required by applicable law
Eisela may contact customers through WhatsApp or telephone to confirm Cash on Delivery orders, verify delivery information, provide order updates, or respond to customer service requests.
Providing a valid and reachable phone number helps us process COD orders efficiently.
We may share personal information with service providers where reasonably necessary to operate our business. These may include:
Shopify and services supporting our online store
Courier and delivery companies
Payment service providers
Website hosting and technology providers
Analytics and marketing service providers
Customer support and communications providers
For example, your name, phone number, and delivery address may be provided to a courier company so your order can be delivered.
We may also disclose information where required by applicable law, legal process, or government authority.
We do not sell your personal information as a standalone product.
Our online store is hosted through Shopify. Shopify processes certain personal information to provide its e-commerce services and enable us to operate our store.
Shopify may process information according to its own privacy practices and applicable data protection requirements.
Our website and the services supporting it may use cookies and similar technologies.
These technologies may be used to:
Keep the website functioning correctly
Remember preferences
Understand website traffic and usage
Improve store performance
Measure advertising effectiveness
Provide relevant marketing where permitted
Your browser may allow you to block or delete certain cookies. Disabling some cookies may affect the functionality of the website.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
We take reasonable administrative and technical measures designed to protect personal information.
However, no online transmission or storage system can be guaranteed to be completely secure.
Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information.
To make a privacy-related request, contact us using the details below.
We may need to verify your identity before completing certain requests.
Our store is not intended for children who are not legally capable of entering into a purchase transaction without the involvement of a parent or legal guardian.
We do not knowingly seek to collect personal information from children contrary to applicable law.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements.
The updated version will be posted on our website with a revised "Last updated" date.
For questions about this Privacy Policy or how we handle personal information, contact:
Eisela
WhatsApp: +92 3071116333
Email: eiselaofficial@gmail.com
Pakistan
DHA Phase II Islamabad