Cash on Delivery (COD) requires a specific shipping policy to manage payment collection risks, lower high cancellation/rejection rates (RTO - Return to Origin), and set strict delivery expectations for customers.
Below is a complete, production-ready Shipping & COD Policy structured to protect your margins while building buyer confidence.
Adding Cash on Delivery significantly alters standard e-commerce shipping operations:
High Rejection/RTO Risk: Unpaid orders have a much higher customer refusal rate at the doorstep compared to prepaid orders.
Cash Handling & Delivery Verification: Logistics partners require accurate customer details, contact numbers, and phone verification prior to dispatch to ensure successfully completed deliveries.
Verification Gate: A pre-dispatch order verification step (via SMS/WhatsApp or phone call) is essential to filter out non-serious orders before incurring courier shipping costs.
Copy and paste the tailored draft below into your website’s Shipping Policy page. Replace the bracketed placeholder details [like this] with your specific brand details.
At Eisela, we want to ensure your shopping experience is smooth and secure. Below are the terms and conditions that constitute our Shipping and Cash on Delivery policy.
Order Verification: To prevent fake or accidental orders, all COD orders are subject to mandatory verification via SMS, WhatsApp, or phone call before dispatch. Unverified orders will not be shipped.
Exact Cash Amount: Please ensure you have the exact order amount in cash ready at the time of delivery. Delivery riders do not always carry change.
Inspection Before Payment: In accordance with standard courier company policies, delivery riders are strictly not permitted to allow customers to open or inspect packages before collecting the cash payment. If you inspect the item after payment and notice any defect or issue, please refer to our Return & Refund Policy.
Order Refusal: Refusing a verified COD order at the doorstep without a valid reason impacts our logistics network. Repeated order refusals will lead to permanent blacklisting from utilizing COD on future purchases.
Order Processing: Orders are processed within [e.g., 1 to 2 business days] (excluding weekends and public holidays) after order verification.
Estimated Delivery Time:
Major Cities: [e.g., 2 to 4 business days]
Outlying / Remote Areas: [e.g., 4 to 7 business days]
Standard Shipping: Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping Threshold: We offer Free Shipping on all orders over [e.g., $100 / PKR 5,000].
Once your order has shipped, you will receive a confirmation message/email containing your tracking number and a direct link to track your package in real time.
Our courier partners will make up to [e.g., 2 to 3] delivery attempts. If you are unavailable to accept the delivery, please coordinate with the courier rider via phone. If a delivery fails due to an incorrect address or an unreachable phone number, the package will be returned to our warehouse, and the order will be canceled.
For questions regarding your shipment, order tracking, or address updates, please reach out to our team:
Email: [e.g., support@eisela.com]
WhatsApp / Phone: [e.g., +1 234 567 890]
Pre-dispatch Verification Burden: Expect a 10–20% higher operational load spent confirming phone numbers and addresses manually or via automated WhatsApp integration.
No Inspection Policy: Customers occasionally get upset when couriers refuse to let them open the parcel before paying. Having this rule clearly written in the policy shields your customer support team.
DHA Phase II Islamabad