At Eisela, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange within 7 days of receiving your order, subject to the conditions below.
To be eligible for a return or exchange:
The request must be made within 7 days of delivery.
The item must be unused, unworn, and in its original condition.
All original tags, packaging, dust bags, accessories, straps, and other items included with the product must be returned.
The product must not show signs of use, damage, stains, scratches, alteration, or misuse.
Proof of purchase or your order number may be required.
Eisela reserves the right to refuse a return or exchange if the product does not meet these conditions.
Customers are responsible for the cost of shipping an item back to us unless the item received was incorrect or arrived damaged due to an error on our part.
We recommend using a reliable and trackable courier service when returning an item. Eisela is not responsible for return parcels lost or damaged while being shipped back to us.
Please inspect your order when it arrives.
If you receive an incorrect, defective, or damaged item, contact us as soon as possible and preferably within 48 hours of delivery. Please provide your order number along with clear photos or videos showing the issue.
Once verified, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.
Approved exchanges are subject to product availability.
If your requested replacement is unavailable, we may offer an alternative product or another appropriate resolution.
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed using an available refund method agreed with the customer. Original delivery charges and return shipping costs are generally non-refundable unless the return resulted from an incorrect or damaged item sent by Eisela.
Please allow reasonable processing time after your returned item has been received and approved.
Items may not be eligible for return or exchange if they:
Have been used or damaged after delivery.
Are missing original packaging, tags, accessories, or included components.
Were altered or modified after purchase.
Are returned after the 7-day return period.
Certain promotional, clearance, or final-sale products may also be non-returnable where clearly stated on the product page before purchase.
To request a return or exchange, contact us with your order number and reason for return:
WhatsApp: +92 3071116333
Email: eiselaofficial@gmail.com
Please do not send a return parcel before contacting us and receiving return instructions.
DHA Phase II Islamabad